Department:             Facility Operations – Life Support & Water Quality

Classification:           Full-time, Non-Exempt

Direct Report:            Manager of Life Support & Water Quality

POSITION SUMMARY

Opened in 2020, Mississippi Aquarium is a nonprofit aquarium located on the gulf coast of Mississippi, between New Orleans and Pensacola, taking pride in both the diversity of the animal collection and the aquarium staff. This role is a newly created position to ensure LSS operations maintain efficiency after six years of growth. This position will be established as either an entry-tier Level 1 employee, or intermediate-tier Level 2 employee, depending on the experience and background of the applicant.

The LSS Operator is expected to perform the duties of the daily scheduled LSS routine, helping to maintain almost one million gallons of water across habitats for mammals, elasmobranchs and teleosts, invertebrates and corals, reptiles and amphibians, and birds. This includes backwashes and system checks, equipment inspections, interpretation of exhibit parameters, as well as troubleshooting and correction of any parameters that are out of range. Aside from daily operations, the LSS Operator is to assist in maintaining and repairing LSS equipment, responding to LSS outages and emergencies, planning repairs and upgrades, and aiding the Mississippi Aquarium Animal Care departments with any habitat issues as they relate to LSS. This position will also provide as-needed coverage for select Water Quality duties, such as sample collection or emergency testing, and collaborate with the Water Quality lab regularly. The position supports Facility Operations, Animal Care and Veterinary Services to provide the highest exhibit quality for the animal collection and Mississippi Aquarium’s guests.

To see some of the conservation projects that the Life Support department has provided support towards, click the following link: Research & Conservation at Mississippi Aquarium

Functions and responsibilities

1.     Follow established objectives, protocols, policies and operating procedures to ensure the most successful and efficient LSS operations at Mississippi Aquarium.

2.     Operate LSS software (RCK Controls, Metasys) to perform daily scheduled habitat maintenance tasks like backwashes and moving water through a reclamation and recycling system.

3.     Maintain high internal operational standards in accordance with AZA, AAMPA, and other regulatory organizations.

4.     Assist the Facility Operations department in tasks pertaining to the water quality laboratory and life support systems.

5.     Work independently as a self-starter and also be a communicative team player during large projects.

6.     Assist Facility Operations and Animal Care teams by using effective communication regarding routine equipment repairs, habitat upgrades, emergency responses, and preventative maintenance.

7.     Assist with saltwater mixing and wastewater recovery, through a multi-stage water reclamation system, via operating heavy machinery such as a crane and forklift.

8.     Under the supervision of the Manager of LSS/WQ, occasionally assist with inventory for PVC storage area and the tool shop used to rebuild LSS equipment.

9.     Assist teammates and LSS/WQ manager in troubleshooting and diagnosing LSS, habitat, and LSS software issues for equipment throughout the aquarium.

10.  Assist in basic WQ lab coverage, including basic spectrophotometry tests as requested.

11.  Assist Facility Operations with scheduled projects as they relate to LSS and aquarium grounds. 

12.  Use a variety of hand and power tools to fix various components of animal habitats and LSS equipment.

13.  Assist LSS/WQ with training and monitoring of interns, students, and volunteers.

14.  Communicate and maintain working relationships with guests, staff, supervisors, other departments, suppliers, professional associations, and colleagues in related industries. The desire to travel and present projects, on behalf of Mississippi Aquarium, at conferences is a plus.

 15.  Participate in staff meetings and provide input for improvements of the water quality lab, animal care teams and life support operations.

 16.  Maintain awareness of aquarium industry-related technology, trends, and husbandry practices as can be applied to LSS and WQ.

 17.   Undertake special projects and all other duties assigned by the Manager of LSS/WQ, including imagery fabrication, exhibit design, and ground-up system construction.

 Skills and experience

·        Candidate must have an associate’s degree in an aquarium-focused college program, or a bachelor’s degree in biology, chemistry, marine biology or related field. Compensatory related field experience for an equivalent number of years is acceptable in lieu of a degree.

·        Applicants should have experience in operating life support system equipment for recirculating systems in a public aquarium or other zoological setting.

·        Familiarity with both small and large filtration concepts for aquatic habitats.

·        Experience caring for, or working husbandry knowledge for aquatic animals, such as teleosts, elasmobranchs, and invertebrates, is essential.

·        Knowledge and proficiency with troubleshooting pumps, foam fractionators, plumbing, and disinfection / sterilization equipment is a must.

·        Experience with utilizing LSS software is a plus.

·        Interest in exhibit design and aesthetics, and how LSS can be integrated.

·        Comprehensive knowledge of water quality parameters (fresh, brackish and marine) and how common life support components impact these parameters, is highly preferred.

·        Familiarity with regulatory guidelines for marine mammals is a plus.

·        Awareness of basic water quality techniques, as they relate to zoos and aquariums, is a plus.

·        AALSO certifications are a definite plus.

 JOB REQUIREMENTS 

·       Ability to work indoors and outdoors, in loud indoor environments and harsh outdoor environments. Exposure to rain, high UV index, chemicals, extreme heat, and extreme cold. Using ladders, steps, and doorways in and around tight spaces, low areas, and areas with hazardous footing. Candidate must be able to operate handheld power tools, operate personal radios for communication, read signage and electronic meters effectively, and navigate independently while in these conditions.

·        Ability to respond and communicate remotely via electronic devices, via phone, text, or other electronic messaging. Knowledge of Microsoft software programs is a plus.

·        Candidate must be able to use ladders and stairs to reach remote back-of-house areas, while carrying tools and equipment.

·        Candidate must be able to carry a minimum of 50lbs into low or cramped spaces.

·        Candidate must have reliable personal transportation and a state-issued driver’s license. Candidate must be able to travel to work during inclement weather. 

TEAM REQUIREMENTS:

·         Safety & Security- All Team Members are required to adhere to all Mississippi Aquarium safety and security standards.

·         Attendance & Appearance- To maximize the guest’s experience, all Team Members are required to adhere to Mississippi Aquarium standard operating procedures regarding attendance and dress code policies as it relates to individual job functionality.Tattoos, dyed hair, and piercings are allowed, but must be appropriate and in keeping with a professional image. Depending on the work area, management reserves the right to determine if tattoos will need to be covered during your shift. 

·         Sales & Guest Services- Listening to, and understanding the needs of, our guests both internal and external is essential. To that end, we must always be focused on the guest experience. 

• Team Partnership- All Team Members are focused on supporting each other to complete the guest experience. Therefore, supporting, facilitating, and participating in activities that promote team effectiveness are vital to our organization. 
• Team Safety - Consistent and proper use of Personal Protective Equipment (PPE) included, but not limited to, a fitted respirator, eye and ear protection, gloves, hard hat, harness, and steel-toed footwear

·       SALARY AND BENEFITS:

·        ·        Hourly range, commensurate with experience: $17.50 - $23.00 per hour

·        26 PTO days a year, to utilize at employee’s discretion for holidays, illness, etc.

 ·        401k plan offered

 ·        Yearly uniform stipend

 ·        Employer-provided covered parking

 ·       Medical, dental, vision insurance offered with low-cost employee portion

·        Group term life insurance, short term disability & long-term disability policies provided at employer cost

 ·       Low-cost optional supplemental voluntary insurance coverage offered at employee expense

Job Summary:

The Event & Marketing Coordinator at the Mississippi Aquarium plays a crucial role in assisting with event coordination and supporting the marketing team. This position requires strong organizational and communication skills, with a passion for creating memorable experiences for guests.

Primary Responsibilities:

Mississippi Aquarium Event Coordination Assistance:

• Assist in development and coordination of various events at the Aquarium.
• Help with logistics, vendor coordination, and on-site event support to ensure smooth operations.
• Provide setup, day of, and breakdown support during the event.

Sales Event, Group, and Birthday Coordination Assistance:

• Assist in coordinating sales events, sales groups and birthdays as needed.
• Promptly respond to inquiries regarding birthday parties and other related events as assigned.
• Provide detailed information and assistance to clients, ensuring their needs are met and expectations are exceeded.

Marketing Support:

• Assist the marketing team with social media efforts, including content creation, scheduling, and community engagement.
• Draft marketing documents to include but not limited to: Press releases and radio scripts as needed for MSAQ Events.
• Perform administrative tasks as assigned, such as updating databases, preparing reports, and organizing marketing materials.
• Coordinate and attend Outreach Events as requested to amplify Mississippi Aquariums presence in the community and support the aquarium’s mission.

Qualifications:

• Bachelor’s degree in Marketing, Hospitality Management, Communications, or a related field.

• Some experience in event planning, customer service, or marketing is preferred.

• Strong organizational skills and attention to detail.

• Excellent written and verbal communication skills.

• Tenacious, collaborative spirit with a strong customer focus.

• Ability to work effectively in a team environment and manage multiple tasks simultaneously.

• Must be willing and available to work holidays, weekends and evenings. 

• Proficiency in Microsoft Office Suite and social media platforms.

Department: Animal Care

Classification: Permanent, Full-Time, Non-Exempt
Direct Report: Curator of Marine Mammals

POSITION SUMMARY

The position requires a highly motivated individual who will take direction from the Curators, Area Supervisors and/or Sr. Vice President of Property Operations in carrying out the animal care routine and maintenance for an assigned set of habitats. The position will also be responsible for maintaining organized written records pertaining to health, feeding, water quality, animal welfare and behavioral observations. This position is responsible for adhering to all aquarium safety, protocols, standard operating procedures (SOPs) and Alliance of Marine Mammal Parks and Aquariums (AMMPA) accreditation standards.  

RESPONSIBILITIES

• Assists in the daily care and behavioral conditioning of bottlenose dolphins, North American river otters, and other taxa as needed
• Maintains a superior level of professionalism while performing primary/key roles in daily guest presentation and interaction programs
• Interacts with guests and crew members in a positive and professional manner

·         Assists Senior Animal Care Specialists with the development and implementation of dynamic animal training projects and programs that serve to enhance animal care, animal management, guest experience, and Aquarium public relations

·         Actively participates in the progression of animal training goals and standards for MSAQ under the direction/supervision of Senior Marine Mammal Trainers and management, including training new behaviors

• Possess great knowledge of cetacean and mustelid natural history, individual animal histories and husbandry
• Able to identify all animals in assigned animal areas and observe any possible abnormalities

·         Assist with the developmental goals of Marine Mammal Trainers 1, Assistant Marine Mammal Trainers, and Seasonal Marine Mammal Trainers 

• Understand all area safety guidelines
• Attend all seminars and all tests required
• Play a key role in maintaining the highest standards in the areas of husbandry/cleanliness, diet preparation, record keeping, 24-hour animal observations, and facility maintenance

·         To perform other duties as workload necessitates, regardless of time, day, or location  

·         Lead training sessions and may be asked to take on the responsibilities of a Senior Marine Mammal Trainer in their absence

·         Perform the execution of all poolside interactive programs and presentations

·          

 QUALIFICATIONs:

• A four-year degree in aquatic sciences, zoology, biology, psychology preferred

·         Two or more years of full-time animal care experience from an accredited AMMPA or AZA institution, or equivalent, required

• Certified SCUBA diver
• Successful completion of pre-employment drug screening, SCUBA dive physical, and area swim test
• Record-keeping experience, preferably with the TRACKS system
• Detailed understanding of the biology, behavior, and natural history of marine mammals, with an emphasis on cetaceans, mustelids and other taxa as needed
• Detailed knowledge of operant conditioning and positive reinforcement animal behavioral conditioning techniques
• Excellent observation and communication skills
• Strong interpersonal skills and ethics that generate and sustain a positive team atmosphere and professional environment
• A valid driver’s license and the ability to travel if necessary
• Ability to work weekends, holidays, days closed due to inclement weather
• Experience in preparing and conducting public educational programs
• Able to lift a minimum of sixty (60) pounds
• Strong command of the English language, both written and verbal

 TEAM REQUIREMENTS

• Safety & Security - All Team Members are required to adhere to all Mississippi Aquarium safety and security standards.
• Attendance & Appearance - To maximize the guest’s experience, all Team Members are required to adhere to Mississippi Aquarium standard operating procedures regarding attendance and dress code policies as it relates to individual job functionality. Tattoos and piercings must be appropriate and in keeping with a professional image. Depending on the work area, management reserves the right to determine that tattoos will need to be covered during your shift.
• Sales & Guest Services - Our forward-thinking business model requires listening and understanding the needs of our guests both internal and external.  To that end, we must always be focused on the guest experience which is the key driver for return guest visitation and increased sales.
• Team Partnership - All Team Members are focused on supporting each other to complete the guest experience.  Therefore, supporting, facilitating, and participating in activities that promote team effectiveness is vital to our organization.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 60 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

Note:  Position will involve exposure to inclement weather, dust, potentially dangerous and unpredictable animal species, and potentially dangerous machinery, restraint devices and toxic chemicals and/or drugs.  Occasional use of protective clothing or equipment is required e.g., goggles, mask, gloves, and gowns.